Shipping & order support.

Start with your destination

Send your destination country and city, required quantities and preferred delivery timing. We review the route, freight scope and handling needs for the items in your enquiry. Catalogue photographs do not confirm stock, shipping acceptance or a fixed dispatch date.

What your quotation should cover

• The part reference, actual manufacturer, genuine or aftermarket option and new or used condition
• Quantity, minimum order requirements, price and quotation validity
• Availability, preparation time and estimated transport time, stated separately
• Packing, labels, protection for fragile parts and any agreed inspection evidence
• The named delivery place, trade term and which freight, insurance, customs, taxes and destination charges are included or excluded

Special handling

Batteries, airbags, fluids and other restricted goods require a separate review. Do not assume that a catalogue listing confirms acceptance for air, sea or road transport. Tell us about oversized, fragile or regulated items when requesting a quote.

When you receive the goods

Check the package, labels, quantities and visible condition against the agreed documents. If you find damage, a quantity discrepancy or an identification concern, contact us with your order reference and clear photographs. Keep the packaging while the issue is reviewed.

Warranty, returns and order changes

Ask for the applicable written warranty, return eligibility and any order change or cancellation conditions before confirming the order. These vary by item, supplier, condition and preparation stage; this page does not promise a standard warranty period or unconditional returns.

For support, email sales@iapgo.com with the order reference and the information needed to review the issue. Send only the relevant pages and remove unrelated personal details.